Please check out our Abbeywood Inspection Reports from our official bodies the "Care Quality Commission"
The Commission considers Standards 19 - 26 the key standards to be inspected.
JUDGEMENT – we looked at outcomes for the following standard(s):
Quality in this outcome area is Excellent. This judgement has been made using available evidence including a visit to this service. Residents are cared for and supported
19, 20, 21, 22, 24 and 26.
0=Poor, 1=Adequate, 2=Good, 3=Excellent)
Some of the comments made in our Inspection report
The environment of the home has been maintained to a very high standard and provides very comfortable living accommodation for residents............
Residents and relatives spoke very positively in respect of the care and support provided by the home, the carers are all very good and very caring.....................
Clearly these are all areas that significantly contribute to how effectively residents are cared for and......................
On the day of inspection staff were observed to interact positively with residents and show them respect, protect their dignity and assist them appropriately throughout the day. Residents and relatives all spoke very positively in respect of the care and attention provided by the manager and her staff.
Discussion with residents and staff revealed that residents were treated with respect and that their right to privacy was upheld. Comments made included; ‘all the staff are very respectful and caring’, ‘the girls are lovely and speak to me with respect and treat us all decently’, ‘My mum says the staff are kind and considerate particularly when very personal care is being given’, ‘ I am able to have a good laugh with them all [the staff] but they never step over the mark’.
Discussion ith residents and relatives and observations made on the day of inspection indicate that the routines of daily life in the home are as flexible as possible in a group setting. Residents stated that they are able to choose what time they get up and go to bed, what activities to engage in and feel that staff inform and consult them about the care and support they need. Clearly this is very important in enabling residents to retain as much control over their life as possible.
‘expert by experience’ observed that ‘Activities and entertainment for all appeared to be well-organised including trips out which are funded by proceeds from a weekly "bonus ball lotto" and raffles. Bingo and dominoes were a daily highlight for those who enjoy the games. Making greetings cards, and also scheduled entertainment was available. Religious practices were catered for and assisted by volunteers and relatives’. An entertainer came in the afternoon of this unannounced inspection. Clearly he is very popular and knows the residents well – encouraging their participation throughout. Group activities are the main focus in respect of leisure and social activities at the home. The inspector and visiting ‘expert by experience’ are of the view that this good practice could be further enhanced by the addition of more individualised activities – for example individual craft work for the more active residents and short period 1 to 1 activities for the more passive less orientated residents.
This judgement has been made using available evidence including a visit to this service. Residents are cared for and supported in an environment that is comfortable and maintained to a high standard.
Please visit the CQC Official Website to see our reports: CQC Abbeywood Review, alternatively download the PDF document below.