All staff are trained to maintain at all times service users confidentiality. Staff are trained to strive to preserve and maintain the dignity, individuality and privacy of all Service Users within a warm and caring atmosphere, and in so doing will be sensitive to the Service Users ever changing needs.
Service Users will be addressed by the title of their own choosing.
Locks are available on all bedroom doors and Staff are trained to knock before entering (unless a Service Users well-being is thought to be at risk). Residents or their N.O.K can be a key holder for their own