Service User's family, relatives and friends are encouraged to maintain contact by E-Mail, Skype or telephone when visiting is not possible. In these cases, staff will offer to assist the Service User to respond where help may be needed.
Visitors will be welcomed at all reasonable times, and are asked to sign in and out using the visitor's book. Abbeywood operates a protected meal times policy within the home.
The Service User has the right to refuse to see any visitor, and this right will be respected and up-held by the Person-In-Charge who will, if necessary, inform the visitors of the Service Users wishes.