In the event of the Service User having any complaint what so ever directed at the Home, then such complaints shall be notified to the Proprietor / Manager or Deputies. All such complaints will be acknowledged within five working days and responded to within twenty-eight days. In the event of the Service User remaining dissatisfied the Service User or supporter (i.e. representative, key-worker or advocate ) may then address any complaint to :-
Care Quality Commission, (C.Q.C.), N.W.Region. Citygate, Gallowgate, Newcastle Upon Tyne. NE1 4PA.